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Frequently Asked Questions

Do you offer biweekly or monthly sessions?

In my experience, I've noticed that clients tend to make the most progress when we meet weekly, as it helps us build the trust and safety necessary for deeper emotional work. With that in mind, I offer session on weekly basis rather than biweekly or monthly.

How will I know if we're the right fit?

We can explore this/ feel into if we are a good fit depending on your needs, whether my style/ approach works well for you, fees, and other important questions you may have. I work best with clients who are ready to do the inner work and come to session intentional and focused. During the consultation call, I may recommend other resources depending on your needs and level of care. 

What happens after the consultation call?

We can determine if moving forward with therapy is the best decision and or if you need more time to reflect. If yes, then we will begin the therapy journey together. You will have access to your own client portal where you can review and sign my practice documents, view upcoming appointments, request new appointments, secure payment, and message me confidentially. 

What are accepted forms of payment?

I accept debit, credit, Visa, MasterCard, American Express, Discover,  HSA, and FSA.

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What is a Superbill?

A Superbill is an invoice, which indicates the services a client has received, to send to their insurance providers for reimbursement.

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Since I am an out-of-network provider, I do not accept insurance, however, I can provide you with a Superbill to request reimbursement with your insurance carrier.

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A Superbill does not guarantee that an insurance provider will pay for services provided; each insurance plan is different. 

How do I know if my insurance accepts Superbills?

You can call the member services number on the back of your insurance card to find out if you receive Out-Of-Network (OON) Benefits and whether they reimburse for therapy (Behavioral Health Services).

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Questions to ask your insurance provider:

1. Do I have behavioral health out-of-network benefits?

2. Are virtual sessions covered (tele-medicine)?

2. Are superbills accepted? How often can I submit them?

3. What percentage does my plan reimbursement for each session? How long does it take to get reimbursed?

4. How do I submit the superbill?

5. Is there anything else I should know about my behavioral health out-of-network benefits? 

Align

THE HEART 

Los Angeles, CA

therese@aligntheheart.com

(626) 254-3560

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